Refund Policy

Within 14 days of a paid charge, email contact@maseera.ai with your account email and order reference. If the account has not heavily consumed AI generation credits, we refund the full amount to the original payment method within 5-10 business days, depending on your bank.

If an account has already used a high volume of costly generations, especially AI portraits or repeated rewrites, we may offer a partial refund or service credit instead of a full refund. This protects Maseera from abuse while keeping genuine billing issues fair.

After the 14-day window we don't issue refunds. You can still cancel anytime — your plan stays active until the end of the period you already paid for, and you won't be charged again. Genuine billing errors (a double charge, or a plan you never received) are always corrected; email us and we'll fix it.

You can cancel autorenewal anytime from your account settings or by emailing us. Cancellation stops the NEXT charge; access continues until the end of your current paid period. We do not offer prorated refunds for unused days of a current cycle (but the 14-day promise covers the last charge in full).

The free plan is, well, free. Nothing to refund. You can use it indefinitely without entering a card.