Refund Policy
Last updated: October 2026
Try Maseera on the free plan (or the free week, where offered) before you pay. Once you pay, a refund is possible within 7 days only if you have not used a paid feature since the charge. AI generation costs us real money the moment you use it, which is why used plans are not refunded.
Refund within 7 days if unused
Within 7 days of a charge, email contact@maseera.ai with your account email and order reference. If no paid feature was used after the charge (no CV generated, tailored or downloaded in Word, no new design, no AI portrait or banner, no LinkedIn rewrite, no practice session, no LinkedIn posts), we refund the full amount to the original payment method within 5-10 business days.
Used plans
If a paid feature was used after the charge, that charge is not refunded. You can still cancel: the plan stays active until the end of the period you paid for, and you are not charged again.
Billing errors
A double charge, a failed payment that was still taken, or a plan you paid for and never received is always refunded in full. Email us and we fix it.
No automatic renewals
Maseera never renews a plan or charges you automatically, so there is nothing to cancel to stop a future charge. Your access lasts until the end of the period you paid for. Unused days of a running period are not refunded.
CV Pack
The CV Pack is a one-time payment, not a subscription. The same rule applies: refunded within 7 days if nothing from it was used (no clean download, no extra CV, no tailored CV, no ATS check).
Free plan
The free plan, your free first CV and any free week already running cost nothing and need no card, so there is nothing to refund.